Freshdesk Cover Letter Example

Cameron Martinez

Dear Freshdesk Hiring Team,

As a communicative Customer Support Specialist with 2 years of experience and I'd love to join your team, as seen on the Freshdesk Careers page. In my current position I successfully handled an average of 50 customer support tickets per day, resulting in a 98% customer satisfaction rate. over the last year and now I'm excited to continue my journey by contributing and growing at Freshdesk.

Here’s why I believe I'd be a perfect fit for the position:

First, I’ve always been intellectually curious about comprehending how thing work in the Customer Support Software sector. As a Customer Support Specialist at Zendesk, I wanted to push myself and understand each specific of my day to day.

Before starting my career, I've obtained a Bachelor’s Degree in Information Technology at Georgia Institute of Technology. These academic skills were the foundations which helped me to become the go-to person to ask about respond to customer inquiries using freshdesk software.

Second, I have plenty of experience collaborate with the product team to provide feedback on customer pain points. At Zendesk, I’ve managed delicate situations related to ensure timely follow-up with customers to resolve issues and concerns and been successful at meeting approaching deadlines where I had to think quickly on my feet. As the company scaled, I’ve taken increased responsabilities including mentoring and helping newcomers adapt to company culture.

Finally, I am excited about Freshdesk's vision and core values. As a empathetic and proactive Customer Support Specialist, I recognize the importance of working in a company with a dynamic and customer-focused environment.

I am genuinely excited about the opportunity to contribute to Freshdesk, and I am ready to commit to the high standards and ambitions your team upholds. Thank you for considering my application.

Sincerely,
Cameron Martinez