Customer Service Manager Cover Letter Example

Cameron Martinez

Dear Zendesk Hiring Team,

As a leadership Customer Service Manager with 2 years of experience and I'd love to join your team, as seen on Indeed. In my current position Increased customer satisfaction scores by 25% through process improvement initiatives over the last year and now I'm excited to continue my journey by contributing and growing at Zendesk.

Here’s why I believe I'd be a perfect fit for the position:



First, I’ve always been intellectually curious about comprehending how thing work in the Customer Service sector. As a Customer Service Manager at Salesforce, I wanted to push myself and understand each specific of my day to day.

Before starting my career, I've obtained a Bachelor of Arts in Business Administration at University of California, Berkeley. These academic skills were the foundations which helped me to become the go-to person to ask about leading and managing the customer service team.

Second, I have plenty of experience developing and implementing service policies and procedures. At Salesforce, I’ve managed delicate situations related to handling escalations and resolving complex customer issues and been successful at meeting approaching deadlines where I had to think quickly on my feet. As the company scaled, I’ve taken increased responsabilities including mentoring and helping newcomers adapt to company culture.

Finally, I am excited about Zendesk's vision and core values. As a empathetic and organized Customer Service Manager, I recognize the importance of working in a company with a customer-centric and collaborative environment.

I am genuinely excited about the opportunity to contribute to Zendesk, and I am ready to commit to the high standards and ambitions your team upholds. Thank you for considering my application.


Sincerely,
Cameron Martinez