Guest Relations Manager Cover Letter Example

Cameron Martinez

Dear Marriott International Hiring Team,

As a customer-focused Guest Relations Manager with 2 years of experience and I'd love to join your team, as seen on Indeed. In my current position Improved guest satisfaction scores by 25% over the last year and now I'm excited to continue my journey by contributing and growing at Marriott International.

Here’s why I believe I'd be a perfect fit for the position:



First, I’ve always been intellectually curious about comprehending how thing work in the Hospitality sector. As a Guest Relations Manager at Hilton Hotels, I wanted to push myself and understand each specific of my day to day.

Before starting my career, I've obtained a Bachelor of Arts in Hospitality Management at Cornell University. These academic skills were the foundations which helped me to become the go-to person to ask about overseeing daily guest relations activities.

Second, I have plenty of experience handling guest complaints and resolving issues promptly. At Hilton Hotels, I’ve managed delicate situations related to training and supporting guest service staff and been successful at meeting approaching deadlines where I had to think quickly on my feet. As the company scaled, I’ve taken increased responsabilities including mentoring and helping newcomers adapt to company culture.

Finally, I am excited about Marriott International's vision and core values. As a empathetic and patient Guest Relations Manager, I recognize the importance of working in a company with a customer-oriented and supportive atmosphere.

I am genuinely excited about the opportunity to contribute to Marriott International, and I am ready to commit to the high standards and ambitions your team upholds. Thank you for considering my application.


Sincerely,
Cameron Martinez