Customer Support Representative Cover Letter Example

Cameron Martinez

Dear Amazon Hiring Team,

As a customer-centric Customer Support Representative with 2 years of experience and I'd love to join your team, as seen on Indeed. In my current position Achieved a 95% customer satisfaction rating for two consecutive years over the last year and now I'm excited to continue my journey by contributing and growing at Amazon.

Here’s why I believe I'd be a perfect fit for the position:



First, I’ve always been intellectually curious about comprehending how thing work in the Customer Service sector. As a Customer Support Representative at Zappos, I wanted to push myself and understand each specific of my day to day.

Before starting my career, I've obtained a Bachelor of Arts in Communication Studies at University of California, Los Angeles. These academic skills were the foundations which helped me to become the go-to person to ask about addressing customer inquiries and resolving issues.

Second, I have plenty of experience managing customer accounts and processing orders. At Zappos, I’ve managed delicate situations related to documenting interactions and troubleshooting steps and been successful at meeting approaching deadlines where I had to think quickly on my feet. As the company scaled, I’ve taken increased responsabilities including mentoring and helping newcomers adapt to company culture.

Finally, I am excited about Amazon's vision and core values. As a empathetic and patient Customer Support Representative, I recognize the importance of working in a company with a customer-focused and supportive culture.

I am genuinely excited about the opportunity to contribute to Amazon, and I am ready to commit to the high standards and ambitions your team upholds. Thank you for considering my application.


Sincerely,
Cameron Martinez