Support Team Leader Cover Letter Example

Cameron Martinez

Dear Zendesk Hiring Team,

As a leadership Support Team Leader with 2 years of experience and I'd love to join your team, as seen on Linkedin. In my current position Increased customer satisfaction scores by 30% through improved team processes over the last year and now I'm excited to continue my journey by contributing and growing at Zendesk.

Here’s why I believe I'd be a perfect fit for the position:



First, I’ve always been intellectually curious about comprehending how thing work in the Customer Support sector. As a Support Team Leader at Salesforce, I wanted to push myself and understand each specific of my day to day.

Before starting my career, I've obtained a Bachelor of Arts in Communication at University of California, Berkeley. These academic skills were the foundations which helped me to become the go-to person to ask about leading and mentoring the support team.

Second, I have plenty of experience developing and implementing support processes. At Salesforce, I’ve managed delicate situations related to monitoring and improving customer satisfaction metrics and been successful at meeting approaching deadlines where I had to think quickly on my feet. As the company scaled, I’ve taken increased responsabilities including mentoring and helping newcomers adapt to company culture.

Finally, I am excited about Zendesk's vision and core values. As a empathetic and organized Support Team Leader, I recognize the importance of working in a company with a collaborative and customer-focused environment.

I am genuinely excited about the opportunity to contribute to Zendesk, and I am ready to commit to the high standards and ambitions your team upholds. Thank you for considering my application.


Sincerely,
Cameron Martinez